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Voice AI Outbound Calling Dashboard

Gain real-time insight into every outbound AI call your business makes. The Voice AI Outbound Calling Dashboard in Patient Copilot surfaces attempt-to-connection rates, call durations, triggered actions, and sentiment trends—so you can coach agents, fine-tune workflows, and close more deals faster. * * * ## What is the Voice AI Outbound Calling Dashboard? The Outbound Calling Dashboard is a new analytics view inside Patient Copilot’s Voice AI suite. It aggregates data for every call your AI agents place—connected, voicemail, no-answer, or failed—and presents easy-to-read tiles, charts, and logs. Modeled after the inbound dashboard, it delivers a holistic picture of outbound engagement and automation performance, all in one place. * * * ## Key Benefits of the Outbound Calling Dashboard - Instant performance snapshot—see attempts, connections, and actions at a glance.

  • Identify drop-off points—spot high no-answer or voicemail rates and adjust local-presence dialing or timing.
  • Measure call quality—track total and average talk time to ensure conversations hit your benchmarks.
  • Coach with context—use sentiment charts to uncover friction points in real conversations.
  • Workflow accountability—new “Workflow Name” column ties every call back to its originating automation.
  • Unified reporting—aligns outbound and inbound metrics for apples-to-apples comparisons. * * * ## Attempted Calls Captures every outbound dial—including connected, voicemail, no-answer, and failed attempts—so you always know how many prospects your AI tried to reach. Use this tile to: - Monitor overall dialing volume day-to-day.
  • Gauge list coverage and pacing for time-boxed campaigns.
  • Spot sudden spikes in failed calls that may indicate number blocking or carrier issues. * * * ## Connected Calls This section focuses on successful connections: - Total Connected Calls—how many outbound interactions reached a live person or voicemail box.
  • Total & Average Duration—understand talk-time efficiency and adherence to compliance limits.
  • Trend Charts—toggle between daily, weekly, and monthly views to uncover seasonality or campaign impacts. * * * ## Actions and Sentiment Beyond raw call counts, Patient Copilot records every automation trigger (e.g., task creation, tag applied) and detects customer sentiment in real time: - Actions Triggered—validate that your workflows fire correctly when specific phrases are spoken.
  • Sentiment Analysis—visualize positive, neutral, and negative call outcomes to refine scripts and objection handling. * * * ## Detailed Call Logs The log view lists every outbound attempt with sortable columns such as: - Call Status—Connected, Voicemail, No Answer, or Failed.
  • Workflow Name—pinpoints the exact Workflow or Campaign that initiated the call.
  • Date/Time, Duration, Recording, Transcript—click to review conversations in context.
  • A new Call Type filter—borrowed from the inbound logs—lets you isolate Test vs. Live calls for cleaner analytics. * * * ## **How to Set Up and Use the Outbound Calling Dashboard ** Use these steps to access and configure the dashboard for the first time: - Log in to the desired sub-account, then navigate to AI Agents > Voice AI > Dashboards & Logs > Outbound.
  • Adjust your Time Range filter (Today, 7 Days, 30 Days, Custom) to scope the data set.
  • Hover over any chart for exact counts, or click a tile to jump directly to the filtered Call Logs.
  • Export data via the ⋮ kebab-menu for CSV reporting or share a read-only link with stakeholders.
  • Repeat regularly.!(https://assets.patientcopilot.ai/5e675eebe7749cad.png) * * * ## Frequently Asked Questions Q: Where can I find the Outbound dashboard if I only see Inbound? A: Ensure your sub-account has Voice AI enabled and at least one AI agent set to “Outbound.” The Outbound tab appears once the first outbound call is logged. Q: Do Test Calls affect my outbound metrics? A: No. Test calls are excluded from analytics just like on the inbound dashboard, though they still appear in Call Logs when “Test Calls” is selected. Q: Why are some calls marked “Failed”? A: Failed indicates the carrier rejected the call or the number was unreachable. High failure rates often trace back to caller-ID spam flags or invalid numbers. Q: Can I listen to recordings from voicemail calls? A: Yes. Every Connected or Voicemail status includes a playable recording and full transcript in the Call Logs drawer. Q: How is sentiment scored on voicemail? A: Sentiment is only calculated when the AI connects to a live caller; voicemail recordings are excluded from sentiment charts. Q: Is Local Presence Dialing reflected in these metrics? A: Absolutely—each attempt shows the specific caller ID used, so you can compare answer rates across local numbers. Q: Can I export only Connected calls? A: Yes. Apply the Call Status filter = Connected, then choose Export → CSV. Q: How often does the dashboard refresh? A: Data updates in near real time—typically within 60 seconds of the call ending. * * * ## Related Articles - Voice AI Agents Dashboard - Inbound Call Flow for Voice AI Calls - Test Call Logs Visible in Voice AI Dashboard