Introducing Chats: Start Conversations On GoKollab

Chats in Patient Copilot’s GoKollab enable direct, member-to-member messaging inside your communities. By keeping conversations in-platform, you can collaborate faster, follow up efficiently, and keep discussion history in one place. Use Chats to connect with peers you share a community with—without switching tools. * * * ## What is GoKollab Chats? Chats is GoKollab’s built-in direct messaging experience for members who share a community. It keeps collaboration close to where discussion and learning happen so you can move from a public thread to a focused conversation when needed. Chats allows you to start a private conversation with another member directly from your community discussion page. Messages live inside GoKollab, helping you keep context, continuity, and momentum across your work. * * * ## Key Benefits of using GoKollab Chats These benefits focus on speed, context, and simplicity—helping members stay engaged and organized while reducing the need for external messaging tools. - Direct messaging: Start one-to-one conversations with members who share your community. - Centralized inbox: View and manage all conversations in a single place. - Searchable history: Find past conversations quickly when you need to reference decisions or details. - In-app notifications: Get notified inside GoKollab when a new message arrives so you can respond promptly. - Context preserved: Begin a chat from the community discussion page to keep conversations tied to where collaboration started. - Simple and intuitive: Lightweight, approachable design that’s easy for any member to use. * * * ## How To Use GoKollab Chats A quick setup process ensures members can start collaborating immediately while admins keep expectations clear. 1. Sign in to Patient Copilot and open GoKollab.!(https://assets.patientcopilot.ai/4352677fe12e527d.png) OR Login directly from GoKollab website!(https://assets.patientcopilot.ai/b2b548252babbdce.png) 2. Go to your community discussion page. 3. Click the Chat button on the top right and start a conversation with any community member.!(https://assets.patientcopilot.ai/b116a8c65b8de9b1.png) 4. Open your Chats inbox to view, search, and continue conversations.!(https://assets.patientcopilot.ai/795347ee19d9e6fb.png) 5. Confirm that in-app notifications are enabled so you don’t miss new messages. * * * ## In-Platform Messaging Starting conversations from within the community keeps work in context and encourages timely, focused collaboration. - Chats is available to members who share a community in GoKollab. - Access Chats from your community discussion page and from your conversations list (your Chats inbox). - Move from a public post to a private exchange without leaving GoKollab. - See all your ongoing chats in one place. - Use search to quickly locate prior conversations and details. - For broader community concepts, roles, and member management, see How to Setup, Customize, and Manage Your Communities and How to Manage Members Inside Groups * * * ## Privacy & Safety Clear boundaries between product areas help members choose the right messaging tool and avoid confusion. - GoKollab Chats vs. Internal Chat: GoKollab Chats are member-to-member messages in communities. Internal Chat is team communication inside your Patient Copilot account. See Internal Chat: Private Team Communication - Direct messages are designed for participant-to-participant communication within your shared community. For workspace policies or compliance needs, check with your workspace admin. * * * ## Frequently Asked Questions Q: Who can I message using Chats? You can start direct messages with members who share a community with you in GoKollab. Q: Where do I find all my chats? Open your Chats inbox to view and manage all ongoing conversations in one place. Q: Can I create a group chat? The current documentation focuses on direct (one-to-one) messaging between members who share a community. Q: How are notifications delivered for Chats? You’ll receive in-app notifications for new messages. For general notification preferences, see Set Up Custom Notifications Q: Is Chats the same as Internal Chat or the Chat Widget? No. Internal Chat is for your team inside Patient Copilot, and the Chat Widget is a website tool for lead/customermessaging. GoKollab Chats is for member-to-member messaging inside communities. Q: Is Chats available on mobile? GoKollab experiences surface chat and notifications in the community header on mobile; availability and interface can vary by app version. Use in-app notifications to stay informed. * * * ## Related Articles - How to Manage Members Inside Groups