WhatsApp Audit Logs

WhatsApp Audit Logs give you full visibility into changes made to your WhatsApp Business setup in a sub-account. You can quickly see who made a change, what they changed, when it happened, and which WhatsApp asset it affected. * * * ## What Are WhatsApp Audit Logs? WhatsApp Audit Logs are part of Patient Copilot’s shared Audit Logs system. Each entry records: - The user who performed the action - The action taken - The timestamp - The affected WhatsApp entity (such as a phone number, template, or flow) These logs help you troubleshoot issues faster, maintain accountability across your team, and keep a reliable history of important WhatsApp changes. * * * ## Key Benefits of WhatsApp Audit logs - Instant visibility: Quickly see who changed a WhatsApp number, template, or flow, and when it happened. - Greater accountability: Hold team members responsible for changes to WhatsApp assets across the sub-account. - Faster troubleshooting: Use the audit trail to identify when a change caused an issue and who can help fix it. - Reduced miscommunication: Eliminate guesswork and back-and-forth when something breaks or behaves differently. - Stronger operational control: Keep a clear record of important WhatsApp configuration changes over time. * * * ## Actions Tracked for WhatsApp The following WhatsApp-related actions are logged at the sub-account level: | WhatsApp Entity | Logged Actions | | --- | --- | | Phone Number | Added | | WhatsApp Business Account (WABA) | Deleted, Deactivated | | Default Phone Number | Updated | | Template | Created, Updated, Deleted | | Phone Number Profile | Updated | | Flow | Created, Published, Deprecated, Deleted | Each event creates a time-stamped log entry so you can reconstruct what happened when changes impact your WhatsApp conversations or workflows. * * * ## How to Access WhatsApp Audit Logs WhatsApp Audit Logs are available inside each sub-account. 1. Open the Sub-account you want to review. and go to Settings → Audit Logs. 2. Use the search and Module filter to focus on the WhatsApp-related activity you want to investigate.!(https://assets.patientcopilot.ai/03db5b77e236b4c3.png) 3. Click any row to open the details drawer and review who changed what and when.!(https://assets.patientcopilot.ai/8498b59e5a6b1c3e.png) * * * ## Using WhatsApp Audit Logs for Troubleshooting Here are some common investigation scenarios: - A WhatsApp phone number disappeared or changed. - Check for events where a phone number was added, a default phone number was updated, or a WABA was deleted or deactivated. - Templates stopped sending or were modified unexpectedly. - Look for Template – Created / Updated / Deleted events to see which user changed or removed a template. - Flows behave differently than before. - Filter for Flow – Created / Published / Deprecated / Deleted to find recent configuration changes. By reviewing the user, action, time, and entity, you can reduce guesswork, resolve issues quickly, and assign follow-up tasks to the correct team member. * * * ## Scope and Retention - WhatsApp Audit Logs are recorded at the sub-account level only. - Audit Log entries are retained for 60 days and then automatically removed, in line with other Audit Logs in Patient Copilot. * * * ## Frequently Asked Questions Q: Are Audit Logs available in every sub-account? Yes, access is provided at the sub-account level. Open the sub-account where WhatsApp is configured to view its logs. Q: I don’t see WhatsApp events, what should I check? Confirm you’re in the correct sub-account, expand your date range, and remove restrictive filters (like a specific user or entity) to broaden results. Q: How long are WhatsApp audit events kept? Audit events are retained for a limited window (e.g., 60 days). Plan your review cadence accordingly. Q: Can I get alerts when certain events happen? Built-in notifications are not currently available. Consider scheduled log reviews during key projects. Q: Who can view Audit Logs? Visibility depends on sub-account roles/permissions. Contact a sub-account admin if you can’t access Settings → Audit Logs. * * * ## Related Articles - How to Set Up WhatsApp for a Sub-Account in Patient Copilot(https://help.patientcopilot.ai/support/solutions/articles/155000001980-how-to-set-up-whatsapp-for-a-sub-account)**(https://help.patientcopilot.ai/support/solutions/articles/155000001980-how-to-set-up-whatsapp-for-a-sub-account)**