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Patient Copilot Help Center

What to Do When Your Meta Account Is Disabled or Business account is locked

FAQ

Q1: What should I do if my Meta or WhatsApp Business account gets banned? A: You should immediately visit the Meta Account Quality dashboard. Select the banned asset, click “View Details,” and proceed with the “Request Review” option to submit an appeal.

Q2: What documents are required to appeal a banned WhatsApp Business account? A: You may be asked to submit valid business verification documents (like a tax ID or utility bill), proof of domain or phone number ownership, and a clear explanation of your business use case.

Q3: How long does it take for Meta to review an appeal? A: Appeals typically take a few business days to process. It’s recommended not to submit multiple tickets, as this can delay the review process.

Q4: How can I avoid having my WhatsApp Business account banned in the future? A: Ensure you’re sending only approved message templates, avoid spammy behavior, complete your business verification, and regularly monitor your phone number’s quality rating in WhatsApp Manager.