Your Digital Front Desk: Setting Up Google Business for Medical Spas

Before potential clients even visit your website, they’re searching for services like “Botox near me” or “HydraFacial clinic in [city].” Your Google Business Profile is the digital storefront that helps you appear in local search and Google Maps. It’s also where clients can leave reviews, book appointments, and message your spa. * * * ## Step 1: Claim or Create Your Google Business Profile If your spa already exists on Google Maps, claim the listing. If not, create one from scratch. 1. Go to https://business.google.com and sign in using your business email. 2. Search for your business name. If it’s listed, claim it. If not, click “Add your business to Google.” 3. Set your business name and choose your category (e.g., Medical Spa, Skin Care Clinic, or Spa). 4. Enter your physical business address — this is required to appear on Google Maps. 5. Add a phone number and website URL. If you don’t have a website yet, use your booking link from Patient Copilot. * * * ## Step 2: Verify Your Listing Google will ask you to verify your listing. You may receive a: - Postcard to your spa’s physical address - Phone call - Email (in some cases) Once verified, you’ll gain access to the Google Business dashboard to make edits and add content. How to verify your Google listing? * * * ## Step 3: Add an Appointment Booking Link To drive bookings directly from Google, add your Patient Copilot calendar link to the profile. 1. From your Google Business dashboard, click Edit Profile > Booking. 2. Paste your Patient Copilot booking calendar link (can be service-specific or general). 3. This will show as a “Book Online” button on your listing. > Tip: Create different calendar links for consultations, Botox, facials, etc., to streamline booking. Learn how to set up calendars here * * * ## Step 4: Turn On Google Messaging Enable real-time chat with potential clients browsing your listing. 1. In your Google Business dashboard, navigate to Messages. 2. Toggle messaging to “On”. 3. Download the Google Business mobile app to manage conversations on the go. > Advanced: You can use GMB messaging with Patient Copilot’s Unified Inbox if you’re manually managing lead flow. * * * ## **Step 5: Add Photos, Services, and Your Business Description ** A fully built profile builds trust and drives conversions. Make sure to: - Upload high-quality photos of your clinic, equipment, treatment rooms, and results. - Add each of your core services (e.g., Botox, Fillers, Laser Hair Removal, PRP). - Use location and treatment keywords in your business description (e.g., “Luxury medical spa in Austin offering advanced anti-aging and skincare treatments”). * * * ## Step 6: Use Patient Copilot to Automate Review Collection Positive reviews are one of the biggest drivers of new bookings. Patient Copilot can help you collect them consistently. 1. Create a Post-Appointment Review Request Workflow in Patient Copilot. 2. Include: - A delay of 1–2 hours after the appointment - A follow-up SMS with a personalized message and direct link to your review page To get your review link: Generate your GMB review link Learn more about reputation management. * * * ## Step 7: Expand Your Listings for More Reach (Optional) If you want to appear on more directories beyond Google: - Use listing management tools like Yext, Moz Local, or BrightLocal - Push your business info to Yelp, Bing Places, Apple Maps, etc. - Keep your name, address, and phone number consistent across all listings Listing Management Integration Guide * * * Need help getting this all dialed in? Start a free trial. Let’s make your med spa the top-rated name in town. Was this article helpful? That’s Great! Thank you for your feedback Sorry! We couldn’t be helpful Thank you for your feedback Feedback sent We appreciate your effort and will try to fix the article