How to Leave a Review for an App in the Marketplace

This article explains how ratings and reviews work in the Patient Copilot Marketplace, including who can leave reviews, when reviews can be submitted, and how review limits are applied. * * * ## Overview The Marketplace App Ratings & Reviews system allows users to provide feedback on apps based on their experience. The system is designed to ensure that reviews are accessible, flexible, and reflect real usage. These rules apply automatically and do not require any setup or configuration. * * * ## Who Can Leave Reviews - Agency admins can leave reviews without needing to be part of a specific sub-account - Users with access to an installed app can submit ratings and reviews * * * ## Rating vs Review Requirements - Users can submit a star rating without writing a review - Written feedback is optional * * * ## Review Timing Rules - Ratings can be submitted at any time after installation - Reviews after uninstalling an app must be submitted within 15 days * * * ## Review Limits Reviews are tied to installations, not individual users. - Each installation allows one review - Agency-level apps → one review per agency - Sub-account apps → one review per sub-account * * * ## Sandbox Account Restrictions - Sandbox accounts cannot submit reviews - This ensures feedback reflects real user experiences * * * ## How to Leave a Review 1. Go to the Marketplace 3. Click Rate App 5. (Optional) Add a written review 6. Click Submit !(https://assets.patientcopilot.ai/0dbbe1ee132bf03f.png) * * * ## Important Notes - Review availability depends on app installation status - Review limits cannot be bypassed - Ratings and reviews may vary based on account type (agency vs sub-account) * * * ## Frequently Asked Questions Q: Can I leave multiple reviews for the same app? No. Each installation allows only one review. Q: Do I need to write a review to submit a rating? No. Star ratings can be submitted without written feedback. Q: Can sandbox accounts leave reviews? No. Sandbox accounts are not allowed to submit reviews. Q: Can I leave a review after uninstalling an app? Yes, but only within 15 days of uninstalling the app. * * * ## Related Articles - App Marketplace - Earnings Dashboard