Setting up webhooks to receive incoming calls, messages and status updates for calls (for Twilio users)
Step 1: Login to your Twilio account and click on the URL to view phone numbers:
Step 2: Click on a phone number to edit the configuration
Step 3: Set the Routing region to ‘US1’ if not done already.
Step 4: Under ‘Voice Configuration’ set it to:
- Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service
- A call comes in: Webhook
- Use the following URL(https://staging.services.leadconnectorhq.com/phone-system/voice-call/inbound) https://services.leadconnectorhq.com/phone-system/voice-call/inbound
- HTTP: HTTP POST
- Primary handler fails: No changes needed
- Call status changes > URL:https://services.leadconnectorhq.com/appengine/twilio/incoming_call_status
- HTTP: HTTP POST
- Caller Name Lookup: Your choice, we recommend keeping this ‘Enabled’ to use lookup
- Click on the save configuration button
Step 5: Under ‘Messaging Service’ set it to Routing region to ‘US1’ if not done already.
Step 6: Messaging service: No input/change needed
- Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service
- A message comes in: Webhook
- Use the following URL https://services.leadconnectorhq.com/appengine/twilio/incoming_message
- HTTP: HTTP POST
- Primary handler fails: No input/change needed
- Click on the save configuration button
If your number is connected to a Messaging Service
1. Click on Active numbers
2. Click on the linked Messaging Service
3. Click on Integration
4. Select “Send a webhook” Make sure to use the following webhooks Request URL: https://services.leadconnectorhq.com/appengine/twilio/incoming_message Fallback URL: https://services.leadconnectorhq.com/appengine/twilio/incoming_message
5. Click on Save
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