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Patient Copilot Help Center

Media Storage & File Upload Limits

The Media Library stores assets like images and videos. Different products have different limitations on the files that can be used in them.

Per-product File Limits

Files can be uploaded through Forms by creating a Custom Value of type File Upload.

File TypeMedia LibrarySocial PlannerSites & FunnelsCoursesCV File Upload
Images
PNG (.png)100MB10MB100MB50MB50MB
JPEG (.jpg,.jpeg,.jfif,.pjpeg,.pjp)100MB10MB100MB50MB50MB
GIF (.gif)100MB10MB100MB50MB50MB
TIFF (.tif,.tiff, x-tiff)100MB10MB100MB50MB50MB
WEBP (.webp)100MB10MB100MB50MB50MB
SVG (.svg)100MB10MB100MB50MB50MB
ICON (.ico,.cur, x-icon)100MB10MB100MB50MB50MB
Videos
AVI (.avi, x-troff-msvideo)4GB1GB4GB5GB50MB
QuickTime (.qt,.qtc,.mov,.moov,.moov)4GB1GB4GB5GB50MB
MP4 (.mp4)4GB1GB4GB5GB50MB
MPEG (.mpg)4GB1GB4GB5GB50MB
Ogg Video (.ogv)4GB1GB4GB5GB50MB
Windows Media (.wmv,.asf)4GB1GB4GB5GB50MB
WebM (.webm)4GB1GB4GB5GB50MB
Audio
AIF (.aif,.aiff,.aifc)100MB100MB100MB50MB50MB
MIDI (.midi,.mid)100MB100MB100MB50MB50MB
Windows Audio (.wav)100MB100MB100MB50MB50MB
Ogg Audio (.oga)100MB100MB100MB50MB50MB
WebM Audio (.weba)100MB100MB100MB50MB50MB
MPEG (.mpeg)100MB100MB100MB50MB50MB
m4a (.m4a)100MB100MB100MB50MB50MB
Application
PDF (.pdf)100MB100MB100MB50MB50MB
Word (.doc,.docx, ms-doc, msword, vnd.openxmlformats-officedocument.wordprocessingml.document)100MB100MB100MB50MB50MB
Excel (excel,.xls, xlsx,.xlsm, vnd.ms-excel, x-excel, x-msexcel, vnd.openxmlformats-officedocument.spreadsheetml.sheet)100MB100MB100MB50MB50MB
PowerPoint (.ppt,.pptx..pptm, mspowerpoint, powerpoint, vnd.ms-powerpoint, x-mspowerpoint, vnd.ms-powerpoint, vnd.openxmlformats-officedocument.presentationml.presentation)100MB100MB100MB50MB50MB
Apple Numbers (x-iwork-numbers-sffnumbers,100MB100MB100MB50MB50MB
Google Sheet (vnd.google-apps.spreadsheet)100MB100MB100MB50MB50MB
Google Doc (vnd.google-apps.document)100MB100MB100MB50MB50MB
Google Slides (vnd.google-apps.presentation)100MB100MB100MB50MB50MB
Text (.rtf,.txt)100MB100MB100MB50MB50MB
ZIP (.zip, x-zip, z-zip-compressed, x-compress, x-compressed100MB100MB100MB50MB50MB
CSV (.csv)100MB100MB100MB50MB50MB
Font
TrueType TTF (.ttf)100MB100MB100MB50MB50MB
OpenType OTF (.otf)100MB100MB100MB50MB50MB
Web Open Font Format WOFF, WOFF2 (.woff)100MB100MB100MB50MB50MB
Contact
vCard (.vcf)100MB100MB100MB50MB50MB

Supported Formats & Browser Compatibility

All formats below have been verified end-to-end (validation, upload, listing, and preview) across Chrome, Firefox, and Safari.

CategoryFormatsBrowsers (verified)
ImagesJPEG/JPG, PNG, SVG, WEBP, GIF, TIFF, HEICChrome, Firefox, Safari
AudioMP3, WAV, OGG/OGAChrome, Firefox, Safari
VideoMP4, MOV, WEBM, WMV, AVI, M4VChrome, Firefox, Safari
DocumentsPDF, PPT, TXT, DOC, DOCX, CSV, XLS, XLSXChrome, Firefox, Safari
ArchivesZIPChrome, Firefox, Safari
Code/OtherJSON, CSSChrome, Firefox, Safari

Preview Behavior

Most formats support inline thumbnail/preview where applicable. Some formats may display as a downloadable file depending on browser capabilities and OS settings. (Needs Confirmation: any format-specific preview limitations, e.g., HEIC thumbnail details.) New in this update: Verified support for JSON, CSS, OGG/OGA, M4V, HEIC and consistent ZIP handling across browsers. Was this article helpful? That’s Great! Thank you for your feedback Sorry! We couldn’t be helpful Thank you for your feedback Feedback sent We appreciate your effort and will try to fix the article