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Patient Copilot Help Center

Resend Campaign Visibility & Control

This article explains how to automate and manage resend campaigns in Patient Copilot, enabling you to pre-configure resends for unopened emails, track them easily, and edit or cancel them before they go out. Improve your email engagement with smarter campaign strategies.

What is Resend Campaign Visibility & Control?

This feature improves how you manage resending emails to contacts who didn’t open the original email. You can now pre-configure resend settings during campaign creation and monitor or update them right from the campaign list.

Key Benefits of Resend Campaign Visibility & Control

Easily boost your email campaign performance while saving time with flexible and proactive resend options.

  • Pre-plan resend strategies during campaign creation.
  • Increase email open rates with automated follow-ups.
  • Easily spot rescheduled campaigns using the “Waiting” label.
  • Quickly modify resend timing or cancel if needed.
  • Works with batch emails and RSS campaigns.
  • Reduces manual follow-up effort for marketing teams.

How to Set Up and Use Resend Campaigns

Quickly activate and manage resends during campaign creation to re-engage contacts who missed your message the first time. Steps: 1. Create or Open a Campaign – Go to your Email Campaigns dashboard and choose to create a new campaign. 2. Click “Send” or “Schedule” – Set up the message as you normally would. 3. Enable Resend Settings – Toggle the option and choose:

  • Duration before resend (e.g., 2 days).
  • New subject line for the resend. 4. Send the Campaign – The resend is now automatically scheduled. 5. Track Status – The resend appears as “Waiting” in the campaign list. Screenshot: “Waiting” label in campaign view. 6. Modify or Cancel If Needed – Use the three-dot menu to:
  • Edit resend duration.
  • Cancel the scheduled resend.

Screenshot

You can now use resend features with both batch and RSS-based email campaigns. This extends the reach of your recurring or scheduled content by ensuring missed emails get a second chance to engage your audience.

Frequently Asked Questions

Q: Can I change the subject line for the resend?

Yes! You can set a custom subject line during resend configuration. Q: Where do I see if a resend is pending? Campaigns with a scheduled resend will display “Waiting” in the status column. Q: What happens if I cancel the original email? If the original email is canceled, the resend will also not be sent. Q: Can I resend to people who clicked but didn’t convert? This feature only targets unopened emails. For click-based follow-ups, use automation workflows.

Next Steps

  • Explore analytics to evaluate resend performance.
  • Integrate resend strategies into your standard campaign planning.
  • Test subject line variations for resends to improve open rates.