Mobile: AutoPayment in Recurring Invoices
Mobile Auto-Payment for recurring invoices in Patient Copilot automates card charging on a set schedule, so you collect on time without manual follow-ups. Turn it on from the mobile send flow, choose a saved card or a customer card you’ve captured, and let billing run itself. This guide explains what it is, how it works with POS, and how to set it up. * * * ## What is Auto-Payment for Recurring Invoices (Mobile)? Auto-Payment automatically charges a customer’s card for each occurrence of a recurring invoice you send from the Patient Copilot mobile app. You decide the charge source—either a Saved Card already on file or a Customer Card captured during checkout—then the system processes future payments on the schedule you define. * * * ## Prerequisites - Recurring invoice created via the Invoices or POS module.
- Customer payment method on file (Card on File, or online card capture).
- Payments must be via card — Auto-Payment is not available for cash or manual entry. * * * ## Key Benefits of Auto-Payment for Recurring Invoices Understanding the benefits helps you decide when to enable Auto-Payment and which payment source to use for the smoothest customer experience and most reliable collections. - Hands-free collections: payments run on each billing date automatically.
- Multiple payment sources: choose a Saved Card on file or a Customer Card you captured via checkout.
- Frictionless experience: no extra steps for the customer after the initial payment.
- Predictable cash flow: scheduled, on-time charges reduce revenue gaps.
- Less admin work: set it once during scheduling; no chasing or manual charges. * * * ## Payment Method Options Picking the right payment source ensures successful charges and fewer declines. Below are the available options and when to use them. - Saved Card: Charge any card already stored on the contact. Ideal when you’ve previously added a card on file and want the most reliable, “set-and-forget” billing.
- Customer Card: Use the card captured during Tap to Pay, Card on File, or online checkout. Helpful if you just took a payment in person or online and want to continue charging that same card for future cycles. Please Note: Auto-Payment on mobile supports card payments. Cash and manual entry aren’t supported for Auto-Payment. * * * ## How To Set Up Auto-Payment for Recurring Invoices A Correct setup ensures charges fire on schedule and use the correct card. Follow these steps each time you create a recurring invoice from mobile. IMPORTANT: To get started, Create a Go to Invoices or POS and start a recurring invoice, add** details,** select a customer, items, and billing frequency. For this step refer to How to create recurring Invoices. ### Step 1: Enable Auto-Payment On the scheduling sheet, toggle Enable Auto-Payment.!(https://assets.patientcopilot.ai/a64d19e1945a578c.png) ### Step 2: Select payment method Saved Card – Pick from saved payment methods. Customer Card – Use the payment card captured via Tap to Pay or online checkout.!(https://assets.patientcopilot.ai/9d3336c067d226e7.png) ### Step 3: Confirm the selected card and Send/Schedule When a card is selected, you’ll see it summarized with the last 4 digits; use Change Card if needed. You can now Send/Schedule: Tap Send (or Schedule) to start the recurring invoice with Auto-Payment enabled. The system will process payments automatically on each billing date you defined.!(https://assets.patientcopilot.ai/d5fbe71a665fa1b8.png) * * * ## Frequently Asked Questions **Q: Does Auto-Payment support cash, manual entry, or bank payments? **No. On mobile, Auto-Payment is for card payments only. **Q: Where do I turn on Auto-Payment in mobile? **In the Send/Schedule sheet for a recurring invoice. Toggle Enable auto-payment ON and choose the card source. **Q: Can I use Auto-Payment with POS? **Yes, when POS carts with recurring products are converted to an invoice. Then enable Auto-Payment during scheduling. **Q: What’s the difference between a Saved Card and a Customer Card? **Saved Card is any card already stored on the contact. Customer Card is a card captured during Tap to Pay, Card on File, or an online checkout. **Q: How do I change the card used for Auto-Payment? **Before sending, select Change Card and choose a different Saved Card or select Customer Card (after capturing a new card). **Q: What should I do if a scheduled charge fails? **Update the card on file with the customer, select the new card, and continue the schedule. Keeping cards current reduces future declines. Q: Where do I find the “Manage Auto Payment” option when setting up or editing a recurring invoice? The option to enable, disable, or manage the client’s saved card for auto-debit is located within the invoice editor itself, accessible via a hidden menu: 1. Open the existing or new Recurring Invoice (or convert a one-time invoice to recurring). 2. Look for the three dots (⋮) menu on the upper right side of the invoice editor screen. 3. Click the three dots (⋮) and select Manage Auto Payment. 4. From this screen, you can choose the client’s saved card (or add a new one) and enable the auto-debit for all future recurring charges. * * * ## Related Articles - **(https://help.patientcopilot.ai/support/solutions/articles/48001219440-how-to-create-recurring-invoices)(https://help.patientcopilot.ai/support/solutions/articles/48001219440-how-to-create-recurring-invoices)(https://help.patientcopilot.ai/support/solutions/articles/48001219440-how-to-create-recurring-invoices)**(https://help.patientcopilot.ai/support/solutions/articles/48001219440-how-to-create-recurring-invoices)[How to create recurring Invoices](https://help.patientcopilot.ai/support/solutions/articles/48001219440-how-to-create-recurring-invoices)
- How to Edit Recurring Invoices
- Recurring Invoices in Workflows
- How to add and manage your customers’ cards on file
- How to add Payment Plans to your Invoices?
- (https://help.patientcopilot.ai/support/solutions/folders/48000682654)**(https://help.patientcopilot.ai/support/solutions/folders/48000682654)[Payments](https://help.patientcopilot.ai/support/solutions/folders/48000682654)(https://help.patientcopilot.ai/support/solutions/folders/48000682654)**(https://help.patientcopilot.ai/support/solutions/folders/48000682654)(https://help.patientcopilot.ai/support/solutions/folders/48000682654)(https://help.patientcopilot.ai/support/solutions/folders/48000682654)