Voice AI Custom Variable Support in Prompt

What is Custom Variable Support in Prompt? The long-awaited support for custom variables in Voice AI prompts is now available! This feature allows you to personalize Voice AI interactions by dynamically inserting contact-specific details into prompts, making conversations more contextual and engaging. ## Key Benefits of Custom Variable Support Using custom variables in Voice AI prompts enhances the conversation flow and provides several advantages: - Personalized Interactions – Your Voice Agent can now reference specific contact details, making conversations more natural and tailored. - Improved Context Awareness – The Voice AI can fetch and use existing customer details, improving its ability to provide relevant responses. - Enhanced Call Experience – Calls feel more human-like as the agent can use customer names and other relevant information. - Seamless Integration – Custom variables can be easily added using a straightforward tagging format. ## How to Add Custom Variables to Prompts Adding custom variables to your Voice AI prompt is simple. Follow these steps: 1. Go to Agent Goals – Navigate to the Voice AI settings in your platform. 2. Select Advanced Goals – Within the Agent Goals section, access the Advanced Goals settings.!(https://assets.patientcopilot.ai/1089a958f898def2.png) 3. Choose Custom Variables – Select the variables you want to add from the available tag list. 4. Manually Insert Variables – Use the format {{contact.name}} to insert a specific contact’s name, or use other predefined variables as needed.!(https://assets.patientcopilot.ai/4a3e37f19f3c72a9.png) 5. Save and Deploy – Once your prompt is configured, save the changes and deploy your Voice Agent for improved conversations. ## Best Practices for Using Custom Variables To maximize the effectiveness of custom variables, follow these best practices: - Use Variables Thoughtfully – Ensure the variables you use add value to the conversation and improve clarity. - Test Before Deployment – Verify that the custom variables populate correctly in test calls before going live. - Keep Prompts Natural – Avoid overloading prompts with too many variables, as it may make conversations sound robotic. - Update Customer Data Regularly – Ensure that customer details are up-to-date to avoid outdated information being used in prompts. * * * ## Frequently Asked Questions Q: What types of custom variables can I use? A: You can use variables such as {{contact.name}}, {{contact.phone}}, and other predefined fields that store customer details. Q: Will this feature work for all Voice AI agents? A: Yes, custom variable support is available for all Voice AI agents configured with Advanced Goals. Q: Can I create my own custom variables? A: Currently, you can use system-defined variables related to contact details. Additional custom variables may be supported in future updates. Q: How can I test if the custom variables are working? A: After setting up the variables, conduct a test call to ensure the correct details are being pulled into the conversation. * * * ## Next Steps Start leveraging custom variables today to create more personalized and effective Voice AI interactions! Navigate to Agent Goals, set up your variables, and enhance your customer experience.