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Patient Copilot Help Center

Where Can I Find My Dedicated Domain SMTP Credentials?

Learn where to create and find SMTP credentials for your LC Email dedicated domain, including smtp.mailgun.org settings and ports, plus steps to reset/delete credentials, limits, and IMAP notes. * * * ## How to Create SMTP Credentials SMTP credentials can be created in sub-account level(not the agency-assigned domain), not at the agency level. ### Step 1: Navigate to Sub-account Settings Email Service -> SMTP Service -> Dedicated Domain and IP -> SMTP Settings under the dedicated domain.!(https://assets.patientcopilot.ai/ead33b8432e95c35.png) ### Step 2: “Create New SMTP User” and add a username and password Note: Patient Copilot uses an automated approval system for SMTP access. Eligible sub-accounts can create SMTP credentials immediately. If your account is not approved, the Create New SMTP User option may be disabled or you may see a warning message.!(https://assets.patientcopilot.ai/8f5bd8dcfa72682e.png)!(https://assets.patientcopilot.ai/ac50434beedb587a.png) SMTP Settings: SMTP Server Address: smtp.mailgun.org Secure Connection: TLS/SSL based on your mail client/website SMTP plugin SMTP Username: [[email protected]] SMTP Password: [YourGivenPassword] SMTP port: 25, 465 (SSL/TLS), 587 (STARTTLS), and 2525. * * * ## What Ports Does Mailgun Support? Our servers listen on ports 25, 465 (SSL/TLS), 587 (STARTTLS), and 2525. * * * ## How to Reset SMTP Password To finalize the password reset process, kindly click on the “Reset Password” button located in the pop-up modal.!(https://assets.patientcopilot.ai/c3d338f923b6522a.png)!(https://assets.patientcopilot.ai/5d8caca2c8f5f3e9.png) * * * ## How to Delete SMTP Credential To Delete the SMTP credential, kindly click on the “Delete” button located in the pop-up modal.!(https://assets.patientcopilot.ai/e4eed3f745ba88c1.png)!(https://assets.patientcopilot.ai/bd776169c643cdc3.png) * * * ## Limits for SMTP and Emails 1. SMTP Limit: - A maximum of five SMTP credentials can be created for each dedicated domain. 2. Daily Email Limit: - Each account has a limit of 1,500 emails per day.

  • If the daily limit is exceeded, SMTP credentials will be automatically deleted from all dedicated domains. * * * ## LC - Email Pricing We charge /1000 emails for all the plans at a lower cost than most major SMTP providers compared /1000 with MailGun. Agency view > Billing > Credits: All incoming and outgoing emails (To, CC, and BCC) will be charged.(https://help.patientcopilot.ai/support/solutions/articles/48001220605-what-is-lc-email-i-want-to-know-more#LC---Email-Pricing) * * * ## Where can I find my IMAP settings? IMAP is used to retrieve messages, and SMTP is for sending data. Note: Since we does not host mailboxes, We do not offer support for POP or IMAP protocols. In IMAP settings you cannot use the SMTP credentials. * * * ## Frequently Asked Questions Q: Why am I seeing the error “SMTP Credential creation is blocked. Please contact support…”? This message appears when your account has hit usage thresholds or restrictions on SMTP credential creation. This could be due to exceeding the daily email limit (e.g., 1,500 emails/day) or internal controls to prevent abuse. Please contact support to review your account status and request increased limits or to resolve any compliance flags.