Customer Access Center to View Current and Past Order Details

The Customer Access Center (CAC) allows customers to securely view their current and past orders after purchase. Customers receive an Order Confirmation Email with a “View Order” button and can log in via OTP verification. System-generated emails and portal content now automatically display in the customer’s preferred platform language. * * * ## Overview The Customer Access Center (CAC) gives customers secure access to: - Current order details - Past orders - Fulfillment updates - Tracking information - Digital downloads (if applicable) Customers access the CAC through an Order Confirmation Email sent after purchase. All system-generated emails and Customer Access Center messaging automatically adapt to the customer’s preferred platform language. * * * ## Enable Order Confirmation Email To allow customers to access their orders via email: 1. Navigate to Payments → Settings → Notifications 2. Locate Order Confirmation Email for Stores 3. Toggle Enable Order Confirmation Email 4. Click Save!(https://assets.patientcopilot.ai/93447d8cba64288e.png) (Shows Enable Order Confirmation Email under Payments → Settings → Notifications) If this setting is disabled, customers will not receive access emails. * * * ## Accessing the Customer Access Center After completing a purchase: 1. The customer receives an Order Confirmation Email. 2. The email includes a “View Order” button. 3. Clicking the button opens the Customer Access Center. 4. The customer logs in using an OTP sent to their checkout email.!(https://assets.patientcopilot.ai/0f53be0e7f968de5.png) Customers must use the same email address used during checkout. * * * ## What Customers Can View ### Current Order Details - Tax and shipping details ### Fulfillment Status If fulfillment is updated by the store owner, customers can see: - Partial or complete fulfillment status - Carrier name ### Past Orders Customers can access previous purchases by selecting “Orders” in the navigation menu. ### Direct Access URL The Customer Access Center can also be accessed directly via: <storeurl>/store/account/orders Example: ``` myawesomestore.com/store/account/orders