Understanding the Migration View: What You See vs. What Sub-Accounts See

As an agency owner, you’re seeing the full suite of migration options inside the WordPress Hosting dashboard. This includes access to our premium White-Glove Migration Assistance — a service exclusively available to agencies. ### What You See (Agency View) You’ll see all three migration options: 1. Effortless Migration with our Plugin One-click, fast migration via the LeadConnector Plugin. 2. Manual Migration Made Simple Use the All-in-One Migration plugin to upload your .wpress file. 3. White-Glove Migration Assistance (Agency-only) Submit a form to have our WordPress specialists handle the migration for you. ✅ These options are visible only to you, not to your clients or their sub-accounts. ###!(https://assets.patientcopilot.ai/e0514b63421fcbb6.png) ### Migration guide for Agencies: (https://help.patientcopilot.ai/a/solutions/articles/48001199648?portalId=48000045315)[https://help.patientcopilot.ai/en/support/solutions/articles/155000005010-wordpress-hosting-step-by-step-migration-guide](https://help.patientcopilot.ai/en/support/solutions/articles/155000005010-wordpress-hosting-step-by-step-migration-guide) Contact Support for Agencies: https://help.patientcopilot.ai/support/home ### What Your Sub-Accounts See Your sub-accounts will only see the two standard migration options: 1. Effortless Migration with our Plugin 2. Manual Migration Made Simple They will not see the White-Glove Migration Assistance option. They also do not see any labels or indicators revealing that there are features they are missing. This ensures your white-label experience remains intact, and your clients won’t know about the behind-the-scenes support available to you as an agency. ###!(https://assets.patientcopilot.ai/548f16cbfb9dace6.png) ### Migration Guide for Subaccounts: https://help.leadconnectorhq.com/en/support/solutions/articles/155000005159-wordpress-hosting-step-by-step-migration-guide ### Why the Difference? The White-Glove Migration feature is a premium benefit tailored for agency-level control and flexibility. Allowing only agency owners to access it prevents confusion for sub-accounts and protects your brand’s white-label offering. ### Need to Guide a Sub-Account? If you’re guiding a client through migration: - You can recommend the plugin-based migration for simplicity. - Or handle the entire migration yourself using the White-Glove option on their behalf. * * * ### Still Have Questions? Contact our support team or check out: - Step-by-Step Migration Guide For Agencies - (#https%3A//help.patientcopilot.ai/en/support/solutions/articles/155000005010-wordpress-hosting-step-by-step-migration-guide)Step-by-Step Migration Guide For Locations - Contact Support