How to Submit Feedback or Report a Bug in Patient Copilot

When submitting feedback or reporting a technical issue in Patient Copilot, clicking “Click to upload” now automatically captures a high-resolution snapshot of your entire screen. This provides precise visual context to help Support teams diagnose issues faster and reduce follow-up questions. * * * ## Overview Patient Copilot includes in-app tools that allow users to submit feedback or report bugs directly from the platform. To improve troubleshooting accuracy, the upload flow has been enhanced to automatically capture a full-screen image at the moment an attachment is added. This ensures Support and Product teams can see exactly what was visible on your screen when the issue occurred. * * * ## How to Access Feedback and Bug Reporting To submit feedback or report a technical issue: 1. Open any page in Patient Copilot. 2. Click the Help & Support icon in the top-right corner.!(https://assets.patientcopilot.ai/1b96a8b7235bd5a8.png) 3. Select Raise Ticket to begin the support flow.!(https://assets.patientcopilot.ai/a979e47c1979b8c4.png) * * * ## Routing to Technical Support After starting a ticket, Patient Copilot may ask a few quick questions to route your request correctly. 1. Select Technical Support. 2. When prompted, choose the relevant scope (for example, Within a Sub-Location). 3. Select the product area related to your issue (such as Calendars, Automation, or Conversations). Once routing is complete, the issue submission form opens. * * * ## What’s New: Automatic Screen Capture on Upload When you reach the issue submission form and click “Click to upload”: - A high-resolution image of your entire screen is captured automatically - The capture occurs immediately when upload is triggered - No additional steps or configuration are required This behavior runs in the background and attaches the screenshot directly to your report. * * * ## How the Screen Capture Works - The capture is triggered only when “Click to upload” is selected - The image includes the entire screen, not just the active window - A browser permission prompt may appear the first time to allow screen access !(https://assets.patientcopilot.ai/de04473255a2cb3b.png) Once permission is granted, the capture completes automatically. * * * ## Screenshot Successfully Attached After the screen is captured: - The image appears as an attachment in the submission form - A confirmation indicator shows the file was added successfully - The screenshot is sent along with your feedback or bug report !(https://assets.patientcopilot.ai/0430f8b4798371a8.png) * * * ## Why This Matters Automatic full-screen capture helps: - Reduce back-and-forth communication with Support - Speed up investigation and resolution - Capture UI context that partial screenshots may miss - Improve accuracy when diagnosing complex issues * * * ## What Did Not Change This enhancement does not change: - How you start a feedback or bug report - Where the Click to upload option appears - User roles, permissions, or access levels - The ability to upload other files manually * * * ## Frequently Asked Questions Q: Does the screen capture happen automatically? Yes. The capture occurs automatically when “Click to upload” is clicked. Q: What part of the screen is captured? The entire screen is captured at high resolution. Q: Can I choose a specific window instead? No. Full-screen capture ensures complete diagnostic context. Q: Is this only for bug reports? It applies when submitting feedback or reporting technical issues using Click to upload. * * * ## Related Articles