Messaging setup & troubleshoot

This guide will help you connect your Facebook Page and Instagram Business Account so that you can manage conversations directly from the CRM. ## FB page messaging setup: 1. Leadconnector should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings) ## !(https://assets.patientcopilot.ai/d7b685a6b51cf400.jpg) 2. User account should have full access to page and should have message access. ( Link: https://business.facebook.com/latest/settings) !(https://assets.patientcopilot.ai/6e90ea569380e1de.jpg) 3. FB messenger should be enabled in Settings >> Integration >> Facebook card >> Settings !(https://assets.patientcopilot.ai/bc326e076cf19e91.jpg) !(https://assets.patientcopilot.ai/08149ea97f419978.jpg) ## Instagram Messaging setup: 1. Leadconnector should have access to send message and access message for the page ((https://business.facebook.com/latest/settings)[https://www.facebook.com/settings?tab=business\_tools&ref=settings](https://www.facebook.com/settings?tab=business_tools&ref=settings)) ## !(https://assets.patientcopilot.ai/719c18dd4298b29f.jpg) 2. Verify that you have access to send and receive message on instagram under instagram accounts ( https://business.facebook.com/latest/settings) !(https://assets.patientcopilot.ai/46810f700f94d1e9.jpg) 3. Verify instagram account is present in connected assets list in the page connected. !(https://assets.patientcopilot.ai/53996c574309dd21.jpg) 4. Instagram messaging is enabled in Settings >> Integration >> Facebook card >> Settings !(https://assets.patientcopilot.ai/07b34253478dcee0.jpg)