How to Use the WhatsApp Media Templates

WhatsApp Media Templates Now Available on Mobile Apps We’re excited to roll out a powerful new enhancement to our Mobile Apps—WhatsApp Media Template Support!? Sub-account admins and users can now send media-rich WhatsApp messages directly from the mobile app using pre-approved templates. This feature is available on Patient Copilot, LeadConnector, and white-labeled mobile apps (white-labeled app users must request the update). * * * What’s New Support for the following WhatsApp media templates: • Text • Images • Videos • Files • Location sharing * * * How It Works 1. Open your mobile app and select your desired sub-account. 2. Go to the Conversations section and start a new WhatsApp conversation or continue an existing one. 3. Choose the appropriate template type (Text, Image, Video, File, or Location). 4. Finalize your content and hit send—it’s that simple! * * * Why This Matters • Enables richer and more engaging customer communication while on the go. • Saves time by using approved templates, even when outside the desktop environment. • Helps streamline mobile support, sales, and follow-ups via WhatsApp. * * * Frequently Asked Questions (FAQ) Q1: Do I need to update my app to access this feature? A: Yes. Make sure your Patient Copilot or LeadConnector app is updated to the latest version. For white-labeled apps, you’ll need to request the update via your account representative. Q2: What media types are supported in WhatsApp templates? A: You can now use text, images, videos, files, and locations in your media templates directly from the mobile app. Q3: Can I create or edit templates in the app? A: No, template creation and approval must still be done via the web platform. The mobile app allows you to send pre-approved templates. Q4: Will my previous templates work on the mobile app? A: Yes, all existing approved media templates will be available for use on mobile. Q5: Is this feature available for all users in a sub-account? A: Yes, both admins and users with access to the sub-account can send WhatsApp media templates via mobile. * * *