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Patient Copilot Help Center

Troubleshooting Tool for Calendar

Troubleshooting Tool for Calendar lets users quickly identify and resolve calendar-related issues in Patient Copilot, such as booking conflicts or missing availability. It provides visibility into common setup problems, helping users take immediate action to restore proper calendar functionality. * * * ## Troubleshooting User Availability Settings Even if the calendar is integrated, missing or incorrect availability blocks bookings. The Troubleshooting Tool will flag users without defined working hours. To review and adjust availability: 1. Go to Calendars > Calendar Settings. 2. Find the calendar assigned to the user and click Edit. 3. Click the Availability tab inside that calendar. 4. Add or edit the available time blocks for relevant days.!(https://assets.patientcopilot.ai/006f985c3bdb67f0.png) Learn More: How to Set Up Availability for Calendar Users * * * ## Common Booking Issues and What They Mean Each status code shown in the Troubleshooting Tool tooltip reveals the reason a time slot is not bookable. - USER: No available users at this time - COLLECTIVE: One or more users are unavailable - CONFLICT: Third-party calendar conflict - BOOKED: Already booked via the system - BLOCKED: Manually blocked time - NOTICE: Violates minimum scheduling notice - TOOFAR: Beyond allowed date range - DAYLIMIT: Day’s appointment limit reached - SLOTMAX: Max bookings for the slot reached - BUFFER: Buffer time blocks this slot - DURATION: Appointment too long for gap - PAST: Time is in the past - LOOKBUSY: Hidden via Look Busy setting - NO SEATS: Max seats reached - RESOURCE: Required resource is unavailable * * * ## Diagnosing Double Booking Issues Double bookings can happen when multiple users are synced to the same calendar or if availability overlaps. - Use the Troubleshooting Tool to identify which users are in conflict. - Adjust user calendars or isolate calendars per user to avoid overlaps. Learn More: Troubleshoot Double Bookings * * * Sometimes booking issues occur due to revoked permissions or missing access scopes in Google/Outlook. - Go to Settings > My Staff - Find Staff Member then select Edit > Calendar Configuration. - Click Calendar on left ribbon then confirm all required permission scopes are granted.!(https://assets.patientcopilot.ai/108b0e2a8666f9bd.png)!(https://assets.patientcopilot.ai/f5f8f1017fc0cacf.png) Learn More: User Permissions in Calendars * * * ## Frequently Asked Questions **Q: Do I need to enable the Troubleshooting Tool separately?**No. The Troubleshooting Tool is built into the platform and automatically available under Calendar Settings. **Q: Why is a time slot showing as “UNAVAILABLE”? **This means the user is outside their availability or the time is blocked by a conflict such as another event, sync issue, or booking restriction. **Q: Why does my calendar show no available times at all? **This usually occurs when no user is assigned, no availability is set, or calendar sync is disconnected, Q: Can I use this tool to debug group or round-robin calendars? Yes. It supports group calendars and shows which users are causing booking failures. **Q: Does the Troubleshooting Tool show automation or workflow errors? **No. It only surfaces calendar-specific setup issues—not automation logic. **Q: Can I view availability from the contact’s timezone in this tool? **No. The view is based on the logged-in user’s timezone. * * * ## Related Articles - Adjusting Availability Settings for Individual Calendars