Skip to content
Patient Copilot Help Center

Workflow Trigger - Messaging Error Code - SMS

Overview The “Messaging Error - SMS” trigger allows you to initiate workflows automatically whenever a SMS has resulted in undelivered state and returned one of the below-mentioned error code. ## Trigger Name Messaging Error - SMS ## Trigger Description This trigger activates a WorkFlow based on the error received for an undelivered message. This can be used for taking relevant measures to clean the contact list eventually improving the delivery rate. ## How to Configure 1. Choose a Workflow Trigger: - Select “Messaging Error - SMS” from the dropdown list.

  1. Workflow Trigger Name: - Provide a descriptive name for the trigger to identify it within your workflow easily.
  2. Filters: - You can add filters to narrow down the trigger to specific error codes mentioned below:
    CodeDescription
    30007Carrier Violation
    30034

    A2P Registration Pending on Number


    30032

    Toll Free Number not Verified

    30005

    User Inactive/Number does not exist

    30003

    Unreachable/Out of Service Number

    30004

    Do not want SMS/DND enabled

    30006

    Landline/Incapable to receive SMS

    30023

    US A2P 10DLC - Daily Message Cap Reached

    21408

    Permission to Send SMS Not Enabled for Region

    30008Unknown Error
    21606

    Invalid ‘From’ Phone Number

    21211

    Invalid ‘To’ Phone Number

    21614

    To’ Number Is Not a Valid Mobile Number

    21610

    User Replied with STOP (Opted Out)

    30011

    MMS Not Supported by Recipient Number or Region

    30033

    A2P Campaign Suspended or Deleted

    21661

    From’ Number Is Not SMS-Capable

    21635

    To’ Number Cannot Be a Landline

    30037

    Outbound Messaging Disabled

    30002

    Sub-Account Suspended

    ## Example Let’s say you are running an SMS campaign to promote a new product, and you want to automatically remove contacts who have a high chance on not getting the messages next time or want to add a tag to re trigger them an SMS after sometime.some time 1. Choose a Workflow Trigger: - Trigger: Messaging Error - SMS
  3. Workflow Trigger Name: - Name: Messaging Error - SMS
  4. Filters: - Filter Type: Error Code is - Error Name: 30007 - Carrier Violation !(https://assets.patientcopilot.ai/8c90488a11550119.jpg)
  5. Further, this can be created into if else if different actions is needed as shown below: !(https://assets.patientcopilot.ai/713712bfeafe5cba.jpg) Was this article helpful? That’s Great! Thank you for your feedback Sorry! We couldn’t be helpful Thank you for your feedback Feedback sent We appreciate your effort and will try to fix the article