Voice AI Agents Dashboard

The Voice AI Agents Dashboard provides enhanced analytics to help users gain valuable insights into call performance, user sentiment, and triggered actions. This dashboard enables a more data-driven approach to managing Voice AI Agents and optimizing their effectiveness. ## Where to Find the Voice AI Agents Dashboard Easily access the dashboard at different levels for more granular analytics: - Sub-Account Level Data: Navigate to Voice AI Agents → Dashboards & Logs. - Agent-Specific Data: Go to Voice AI Agents → Select Agent → Dashboards & Logs. ## Key Metrics in the Dashboard The Voice AI Agents Dashboard provides crucial analytics across different categories, helping users measure and improve Voice AI interactions. ## Call Analytics Understanding call performance is essential for improving engagement and efficiency. The dashboard provides: - Total Number of Calls Completed – The total number of calls successfully completed by AI agents. - Trend of Number of Calls Over Time – A graphical representation of call trends over a selected time period. - Total Duration of Calls – The cumulative time AI agents spent on calls. - Average Duration of Calls – The mean duration of all completed calls. ## Actions Triggered This section provides insights into AI-driven interactions and automation triggers: - Total Actions Triggered – The total number of automated actions performed by the AI. - Action Breakdown – A segregated view displaying the number of times each action was triggered. - Updated Contact Fields Overview – A summary of the most recently updated contact fields. ## User Sentiment Analysis Leverage AI-powered sentiment detection to gauge customer emotions during calls: - AI-Analyzed Sentiment Overview – A sentiment classification (e.g., positive, neutral, negative) based on call interactions. ## Comparative Statistics All stats include a percentage delta comparing data from the last selected filter period, providing insights into performance trends. ## Available Filters The dashboard includes flexible filtering options to refine analytics: - Time Duration – Analyze data within a specific time frame. - Agent – View performance metrics for individual Voice AI Agents. * * * ## Frequently Asked Questions ### Q: How do I access the Voice AI Agents Dashboard? You can find it under Voice AI Agents → Dashboards & Logs for sub-account level insights or Voice AI Agents → Agent → Dashboards & Logs for agent-specific data. ### Q: Can I filter data for specific time periods? Yes, you can filter metrics by selecting a specific time duration in the dashboard. ### Q: What is the purpose of sentiment analysis? Sentiment analysis helps assess how users feel during interactions, allowing businesses to improve AI responses and customer satisfaction. ### Q: What does the percentage delta indicate? The percentage delta compares current performance metrics to the last selected time period, highlighting trends and changes in data. ### Q: Can I see which actions were triggered most frequently? Yes, the Actions Triggered section provides a detailed breakdown of the most frequently triggered actions and their frequency. ## Related Articles - Setting Up Voice AI Agents - Understanding Voice AI Call Logs - Improving AI Call Sentiment ## Next Steps - Review dashboard insights to optimize Voice AI performance. - Use sentiment analysis to enhance user interactions. - Adjust AI agent workflows based on call and action analytics.