Conversations Glitching? Here's What’s Going On?

Are your calls and messages acting weird in Patient Copilot? Maybe you’re seeing different people showing up under the same number—or replies scattered across separate conversations? Don’t worry—you’re not alone, and this quick guide will help you pinpoint what’s happening. * * * ### ## Frequently Asked Questions Q: Why are replies showing up in separate conversations? A: Our system doesn’t yet support Group Texting or Group SMS for countries outside of the US/Canada. Because of this limitation, replies from each participant get routed into separate, individual conversation threads. Q: Why are incoming calls from different people all showing the same number (e.g., +266696687)? A: This issue occurs when leads call anonymously, meaning their carrier or VoIP provider doesn’t send a traceable caller ID. Instead, all these anonymous calls get grouped under a placeholder number like +266696687. Multiple leads calling anonymously will merge into the same conversation. * * * Wrap-Up Conversation glitches—such as calls from multiple people showing under the same number or replies splitting into separate threads—are usually caused by anonymized caller IDs, formatting inconsistencies, or multi-channel interactions. If issues continue, don’t hesitate to contact support with detailed examples—our team is here to help resolve these edge cases quickly. * * * Was this article helpful? That’s Great! Thank you for your feedback Sorry! We couldn’t be helpful Thank you for your feedback Feedback sent We appreciate your effort and will try to fix the article